Browse the docs
Connect your CRM
Dialing
Managing the team
Developers
NitroDialer documentation
Everything you need to set up the dialer, connect Dialpad and your CRM, run campaigns your team can work fast, and coach from real numbers. Developers will find the REST API and webhooks at the end.
Get started
- Getting startedSet up NitroDialer in about 20 minutes: sign in with Dialpad, connect your CRM, build a campaign and make your first calls.
- Roles and permissionsWhat admins, managers and agents can see and do in NitroDialer, and how invitations set someone's role.
- Connect DialpadHow NitroDialer signs in with Dialpad, places calls through the embedded softphone, receives call events, and why calls are at least 12 seconds apart.
Connect your CRM
- HubSpotDial HubSpot contact lists, log calls and notes to the contact timeline, and update Lead status from each call outcome.
- SalesforceDial Salesforce Lead and Contact list views, log calls as completed Tasks, and update Lead Status from each call outcome.
- Zoho CRMDial Zoho CRM custom views of Leads and Contacts, post call notes, log Calls, and update Lead Status — in any Zoho data center.
- PipedriveDial Pipedrive people filters, add call notes and call activities, and keep your Pipedrive timeline complete.
Dialing
- CampaignsBuild a campaign from a CRM list, a CSV file or inbound leads, and set pacing, retries and calling hours.
- Power and preview dialingHow power mode dials the next lead automatically, how preview mode lets agents read first, and which to choose.
- Dispositions and retry rulesCall outcomes, hotkeys, what each outcome does to the lead, and exactly when unanswered leads come back.
- CallbacksHow scheduled callbacks return to the same agent at the right time, and what happens if they're busy.
- Call scriptsWrite campaign scripts with merge fields such as {first_name} and {business}.
- Speed-to-lead webhookSend new leads from HubSpot, Salesforce, Zoho, Pipedrive, Zapier or Make to the front of a running campaign in seconds.
Managing the team
- Live floorSee who is ringing, talking, wrapping up or paused right now, with today's numbers per agent.
- Coaching metricsExact definitions of dials, connects, people reached, pickup rate, talk time, time in state and the coaching notes.
- ComplianceCalling regions (US, Canada, UK, Australia, custom): how NitroDialer enforces calling hours, national do-not-call lists, internal do-not-call requests and holidays.
- Troubleshooting and FAQFixes for the most common setup and dialing problems.
Developers
- API overviewAuthenticate with API keys, paginate, handle errors and rate limits in the NitroDialer REST API.
- API referenceEvery NitroDialer API endpoint with parameters, request and response examples.
- WebhooksReceive signed call.completed, lead.created and other events, and verify signatures in Node.js or Python.