Calling rules for where your leads are, checked before every call
Pick your calling region — United States, Canada, United Kingdom, Australia or custom — and every lead passes a server-side check in its own time zone before the dialer will place a call.
Inside the 8:00 a.m.–9:00 p.m. window.
Same moment, different time zone. The lead waits.
Region presets
A preset fills in your workspace's rules in one click. Every value can be edited afterwards — tighten hours to the strictest state you call, or shorten how old your list can get.
| Region | Calling hours (lead's local time) | National list | Opt-outs | Holidays |
|---|---|---|---|---|
| United States TCPA and Telemarketing Sales Rule | 8 a.m.–9 p.m., every day | National Do Not Call Registry, no older than 31 days | Blocked immediately, kept 5 years | US federal holidays (optional) |
| Canada CRTC Unsolicited Telecommunications Rules | 9 a.m.–9:30 p.m. weekdays; 10 a.m.–6 p.m. weekends | National DNCL, no older than 31 days | Blocked immediately, kept 3 years | Provincial statutory holidays |
| United Kingdom PECR, ICO guidance | No statutory hours; suggested 8 a.m.–9 p.m. Monday to Saturday | TPS and CTPS, screened at least every 28 days | Blocked immediately, kept 3 years by default | England and Wales bank holidays |
| Australia Telemarketing Industry Standard, Do Not Call Register Act | 9 a.m.–8 p.m. weekdays; 9 a.m.–5 p.m. Saturday; no Sundays | Do Not Call Register, wash valid 30 days | Blocked immediately, kept 3 years by default | National public holidays (no calls) |
| Custom Your own policy | Any hours per day of the week | Your list name and freshness limit | Your retention period | Any calendar you build |
What's enforced
Calling hours in the lead's time zone
Calls are only placed inside your region's hours, measured where the lead is. A team in New York can't accidentally call Los Angeles at 7:45 a.m.; the lead simply waits until the window opens.
National do-not-call list
Upload the registry file you download as a subscriber — the US National Do Not Call Registry, Canada's National DNCL, the UK TPS and CTPS, or Australia's Do Not Call Register. Numbers on it are skipped for consumer campaigns unless the lead has recorded express consent.
- Consumer campaigns pause automatically when your upload is older than the region allows (31 days in the US and Canada, 28 in the UK, 30 in Australia)
- Admins see how old the current copy is and are warned before it lapses
Internal do-not-call list
When someone asks not to be called, the agent picks Do not call. Every number on that lead is blocked across all campaigns immediately — well inside the 10 business days US rules allow — and kept for your region's retention period. The CRM record is updated too.
Holidays
Each workspace has a holiday calendar from its region — national public holidays are mandatory no-call days in Australia, optional elsewhere. Admins can add or remove dates.
Identification and caller ID
Every script opens with the agent's name, your business and the reason for the call. Calls use a caller ID number from your own Dialpad account, so people can call back.
Evidence for every call
Each call stores the lead's local time and time zone, the call type, consent basis and source, and which national list upload was in force. If a complaint arrives, you have the record.
One agent per call, by design
NitroDialer is a power dialer, not a predictive one: it dials the next lead only when an agent is free, so a person who answers hears that agent instead of silence.
That keeps you clear of the abandoned-call limits regulators set for predictive dialers. Ring time is capped per campaign, and the default comfortably exceeds the US minimum of 15 seconds.
This page explains how the software works. It isn't legal advice.
Compliance questions
New to the rules? Start with our country-by-country guide.
Does NitroDialer make me compliant on its own?
No software can. NitroDialer enforces the rules it can check automatically and keeps records, but you still need to subscribe to the national do-not-call list for the places you call, decide which exemptions apply and train your team. Talk to your counsel about your situation.
We call several US states. Which hours apply?
The US preset uses the federal 8 a.m.–9 p.m. window. Many states are stricter — Florida, for example, allows 8 a.m.–8 p.m. — so set your workspace hours to the strictest state you call. Hours are always checked in the lead's own time zone.
Are business-to-business calls exempt?
In the US, Canada and Australia, mark a campaign as business calls and NitroDialer skips the national list check while keeping calling hours and your internal do-not-call list. In the UK the check stays on, because companies register on the Corporate TPS.
How is the lead's time zone decided?
From the state or province on the record first, then from the phone number's area code (North America and Australian landlines), then your workspace default. The time zone used is stored with every call.
What about leads who gave express consent?
Mark consent on the record (with its source) and NitroDialer allows the call even if the number is on the national list. Calling hours and your internal do-not-call list still apply.
We call more than one country.
Each workspace has one calling region. Teams calling into several countries can use the Custom preset with the strictest hours, or a workspace per country.
Rules summarized from the FCC's TCPA rules, the FTC Telemarketing Sales Rule, the CRTC's Unsolicited Telecommunications Rules, ICO guidance on live calls and the ACMA Do Not Call Register industry guide. See also the compliance feature page.
Bring your toughest compliance question
A 20-minute walkthrough with your Dialpad account and one of your real lists. Bring your hardest compliance question.