Calling hours and do-not-call rules, enforced by the dialer itself

Each workspace chooses a calling region. The preset fills in calling hours, the national do-not-call list and how fresh it must be, how long opt-outs are kept, and a holiday calendar. Every value can be edited.

• United States: 8 a.m.–9 p.m. every day, National Do Not Call Registry no older than 31 days, opt-outs kept 5 years
• Canada: 9 a.m.–9:30 p.m. weekdays and 10 a.m.–6 p.m. weekends, National DNCL no older than 31 days, opt-outs kept 3 years
• United Kingdom: suggested 8 a.m.–9 p.m. Monday to Saturday, TPS and CTPS screened at least every 28 days
• Australia: 9 a.m.–8 p.m. weekdays, 9 a.m.–5 p.m. Saturday, no Sundays or national public holidays, Do Not Call Register wash valid 30 days
• Custom: your own hours, list freshness and retention — for example, to match the strictest US state you call

The checks run on the server, so they apply to every agent, every campaign and every API-created lead.

• Calling hours are checked in the lead's local time, worked out from the state or province on the record, then the area code
• Consumer campaigns pause automatically when your national list upload is older than the region allows
• Do not call blocks every number on the lead across all campaigns instantly, and the CRM record is updated
• Holiday calendars block dialing on those days; admins can add or remove dates
• Business-to-business campaigns skip the national list (except in the UK, where CTPS covers businesses) but still respect hours and internal DNC

Each call stores the lead's local time, time zone, consent basis and which national list upload was in force, so you can answer a complaint with records instead of guesses.