Live floor
A live wallboard of every rep on the floor
See who is ringing, on a call, wrapping up or paused right now, with today's dials, people reached, appointments and talk time per rep.
You can't coach what you can't see
Remote and hybrid teams make it hard to know who is on calls and who has been on a break for forty minutes.
Every agent's state, as it changes
The live floor updates in real time from call events. Long pauses and slow wrap-ups turn red so you can step in before an hour is gone.
How it works
On the board
Agent, state, time in that state, who they're talking to, campaign, and today's dials, people reached, pickup rate, appointments and talk time.
Signals, not noise
Paused over 15 minutes or wrapping up over 2 minutes is highlighted. A lost browser connection is flagged and the agent's held lead is released back to the queue.
At a glance
- Updates
- Live, from Dialpad call events
- Access
- Managers and admins
Works well with
Coaching analytics
Human pickup rate, talk time, time-in-state and coaching flags for every rep.
How it worksPower dialer
One line per agent, next lead dialed automatically after wrap-up. No predictive guesswork.
How it worksCallbacks and retries
Retry timing by outcome, daily caps, and callbacks dialed by the same agent.
How it worksIndustries that rely on it
See it on your own CRM list
A 20-minute walkthrough with your Dialpad account and one of your real lists. Bring your hardest compliance question.